Mailing Plus terms and conditions:
Notice. Please read these terms & conditions carefully. By placing an order with Mailing Plus, you agree to be bound by the terms & conditions stated below. If you do not agree to the terms & conditions stated below, please do not access this web-site. Or place an order with Mailing Plus Mailing Plus reserves the right to change, modify or amend these terms and conditions at any time with or without any notice.
Customer is fully responsible for final proof and layout approval prior to the printing process. Mailing Plus is not liable for errors in a final product caused by any of the following reasons: misspelling, graphics, bleeds, grammar, damage fonts, punctuation, wrong cuts, incorrect or missing folds, finished product size
By submitting the approval documents ("I agree to the following terms") to Mailing Plus. You acknowledge that you have verified that spelling and content are correct. And that you are satisfied with the current document layout. You further understand that your document will print exactly as it appears, and that any changes cannot be made once the order is placed and that you assume all responsibility for any errors after approval.
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed through Mailing Plus words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. Mailing Plus policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
If for such reason that any material is printed or reproduced without the knowledge of Mailing Plus, you agree to indemnify Mailing Plus for any wrong doing.
You understand that all information, data, text, photographs, graphics, messages or other materials ("content") are the sole responsibility of the person from which such content originated. This means that you, and not Mailing Plus, are entirely responsible for all content that you use form Mailing Plus gallery or send, upload, post or transmit via the service. Recognizing the global nature of the internet, you agree to comply with all local rules regarding online conduct and acceptable content. You agree to not use the service to send, upload, post or otherwise transmit any content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the united states, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the united states; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Mailing Plus or any third party. Mailing Plus does not control the content posted by customers and does not guarantee the accuracy, integrity or quality of the content. Under no circumstances will Mailing Plus be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account. You acknowledge that Mailing Plus does not pre-screen content, but that Mailing Plus and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Mailing Plus may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Mailing Plus, its users and the public.
Mailing Plus is based in Buena park, California. You agree to submit to the jurisdiction of Buena park, ca courts and agree that venue in these courts is proper in any such legal action or proceeding.
Limitation of liability
In no event shall Mailing Plus or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Mailing Plus has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Mailing Plus or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Mailing Plus be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
Mailing Plus does not provide any design files
Customer submitted artwork or graphics
All artwork or designs and images must be provided in CMYK format. Mailing Plus is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 350 dpi and CMYK color mode. Mailing Plus is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. Additional fees may apply for the files larger than 30mb.
Color proofing & matching
Mailing Plus is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Mailing Plus will try it's best to match the gradient density of each color , Mailing Plus is not liable for the final appearance of a color. Important : gang-run printing is multiple (and different) customer jobs are combined on a large print sheet, and run at the same time. For example, we layout 65 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 65 sets of 1000 cards . Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color, offset job among 65 customers. Application of UV coating may effect or change the appearance of the printed colors. Mailing Plus is not liable for the final color appearance of a UV products. Envelopes and letterheads paper effect in color. Please note that because our letterhead and envelope paper stock is "uncoated", we recommend you not use colors with high color density. By this we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.
Mailing Plus will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our customer service team will inform you of any cancellation charges depending on the stage of the order. If job is canceled any labor hours (proof, graphics design, etc.) Or administrative fees (credit cards fees, etc.) Will be subtracted from your refund. Minimum is $15 (15%-30% of total transaction) once the order has been placed successfully, no refunds are issued for the logo and graphic design services.
Returns and refunds
Since each order is unique to customer and has no re-sale value, all sales are final. If we verify that we made an error, we will re-print the order. No refunds or credit. Customer must notify Mailing Plus within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (rush printing or shipping) are not refundable, including for those orders that are returned for any reason.
Order shipping and delivery
Mailing Plus will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Mailing Plus be liable for any consequential or damages resulting from any delay in shipment or delivery. All Mailing Plus customers agree not to hold Mailing Plus liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Mailing Plus's direct control. Mailing Plus shipment and delivery dates are calculated based upon estimates provided by our suppliers. Mailing Plus will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
Shipping errors & lost packages
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Mailing Plus is not responsible for 3rd party shipping errors, omissions or damaged shipments.
Customer supplied incorrect address
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Mailing Plus will reship the package with corrected address and charge an additional shipping fee for that shipment.
We reserve the right to refuse service without disclosing a reason.